Frequently Asked Questions
Everything you need to know about your order and our premium essentials.
What is the Weldon Blue loyalty program?
Weldon Blue is our free loyalty program that rewards you for shopping. Members receive free shipping on all orders, early access to new product launches, and tiered discounts as they reach specific spending milestones.
How do I find my perfect fit?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for our tailored fits. Our 'Try-On Guarantee' also allows you to try your first pair of underwear risk-free.
What is your return policy?
We offer a 30-day return window for unworn and unwashed items with tags attached. For your first pair of underwear, if you don't love them, we will send a different size or issue a refund with no return required.
How should I care for my Mack Weldon garments?
To maintain the longevity of our premium fabrics like 18-Hour Jersey and AIRKNITx, we recommend machine washing on cold and tumbling dry on low heat. Avoid bleach and ironing on high temperatures.
When will my order ship?
Standard orders typically process within 1-2 business days. Once shipped, standard delivery takes 3-7 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your location and any applicable duties or taxes.